Kaicare.ai Privacy Policy
Last Updated: 5/1/2025
Kaicare.ai (“Kaicare,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and communication tools—including text messages, phone calls, and virtual visits—provided through Kaicare.ai as part of your Chronic Care Management (CCM) program.
By using our services, you agree to the practices described in this policy.
1. Who This Policy Applies To
This policy applies to:
- Patients enrolled in Kaicare’s CCM services through a partnering healthcare provider
- Visitors to our website
- Users who communicate with Kaicare via SMS, phone, email, or video (telehealth)
2. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, date of birth, address, phone number, email
- Emergency contact information
- Insurance details (as needed for service delivery)
b. Health Information (PHI)
- Medical history and conditions
- Medications, care plans, allergies
- Notes from care coordinators and medical professionals
This information is typically shared with us by your healthcare provider under HIPAA-compliant agreements.
c. Communication Data
- Text message responses
- Phone call notes and recordings (if applicable and legally permitted)
- Telehealth session details
d. Technical and Usage Information
- IP address, device type, browser, and visit behavior when using our website
- Cookies and similar tracking technologies for basic analytics
3. How We Use Your Information
We use your information to:
- Provide coordinated care and support as part of your CCM program
- Send appointment reminders, check-ins, and care plan updates via SMS or phone
- Conduct non-urgent telehealth or nursing visits
- Respond to support inquiries or feedback
- Improve and secure our services
- Comply with legal, regulatory, or contractual obligations
4. Sharing of Information
We may share your information with:
- Your healthcare provider to ensure continuity of care
- Licensed medical professionals and nurses working under your provider’s care plan
- Third-party service vendors (e.g., secure SMS platforms, HIPAA-compliant telehealth tools) under business associate agreements
- Legal entities if required by law, subpoena, or public health authority
We do not sell or rent your personal or health information to third parties.
5. Your Rights
You have the right to:
- Access and review your information upon request
- Request corrections to your health information
- Opt out of receiving non-essential communications (e.g., text messaging)
- Withdraw from the CCM program at any time by contacting your healthcare provider
To request a copy of your records or exercise your rights, contact us at support@kaicare.ai.
6. SMS/Text Messaging
If you choose to receive SMS messages:
- Message frequency may vary based on your care needs
- Standard message and data rates may apply
- You may reply STOP at any time to unsubscribe
- You may reply HELP to receive assistance
Text messaging is not used for emergencies or urgent issues.
7. Telehealth Services
Kaicare may provide virtual visits via secure, HIPAA-compliant video platforms. Any medical advice given during these sessions is provided by a licensed medical professional and shared with your primary care provider as part of your documented care plan.
8. Data Security
We use industry-standard safeguards to protect your data, including:
- HIPAA-compliant storage and transmission
- Encrypted communication channels
- Limited access to personal information by authorized staff only
Despite our efforts, no system is 100% secure. Please notify us immediately if you suspect a breach.
9. Children’s Privacy
Our services are intended for adults. If we learn we’ve collected personal data from a child under 13 without verified parental consent, we will delete it promptly.
10. Updates to This Policy
We may update this policy periodically to reflect changes in law, technology, or our services. Updates will be posted with a revised “Effective Date.” Continued use of the services indicates acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your data, contact us at:
📧 support@kaicare.ai
🌐 www.kaicare.ai
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